Is Patient Safety Declining? Part 3: High Patient Turnover Rates

This blog was originally published on Calling All Nurses – One of the greatest challenges in today’s rapidly changing healthcare system is maintaining the highest standards for patient safety. On the 12th of February, we talked about the issue of...

Customer Service in Healthcare: Why Hosptials are Holding Nurses Accountable for Unhappy Patients

Most of us will agree that nursing greatly impacts overall patient satisfaction, and even more so, patient health outcomes. On the other hand, few of us have the understanding that the delivery of nursing practice is heavily scrutinized when these satisfaction scores...

NYC Nurses are Crying Out for Change: My Experience at a Large NYC Hospital Validates Their Concerns

New York City – The Concrete Jungle where dreams are made of – unless you happen to be a NYC nurse, or even worse, a NYC patient. Lets start by providing a little background story: I have been working with a large travel nursing agency for approximately 2...